Shipping Policy

Bulk & Wholesale Freight Infrastructure

As a primary distributor of high-volume medical commodities (including masks, gloves, and protective apparel), Protect Healthcare coordinates specialized shipping configurations ranging from standard parcel delivery to Less-Than-Truckload (LTL) and Full-Truckload (FTL) freight.

Order Processing & Verification Times

  • Standard Wholesale Orders: Processed within 2 to 4 business days following successful corporate payment clearance and stock allocation.
  • Custom/Contract Manufacturing Runs: Production and dispatch timelines are governed by your specific Master Supply Agreement.

Domestic & International Shipping Rates

Shipping charges are calculated dynamically at checkout on bulk.protecthealthcare.in based on total cargo weight, volume, freight classification, and delivery zone.

  • Dispatch Hub: All shipments originate from our centralized logistics facility in Ahmedabad, Gujarat, India.
  • Delivery Windows: Domestic freight typically arrives within 5 to 7 business days. International transit varies based on custom clearance, air/sea lanes, and port destination protocols.

Customs, Regulatory Inspections, and Duties

For international accounts, the purchasing entity acts as the Importer of Record. You are fully responsible for all regional tariffs, customs duties, and local healthcare import compliance checks. Protect Healthcare provides all standard regulatory documents (COA, ISO certifications, Bill of Lading) to prevent transit delays.

Shortages, Discrepancies, and Transit Damage

Due to the critical nature of medical-grade goods, shipments must be inspected immediately upon arrival.

  • Any structural transit damage or volume shortages must be noted directly on the Proof of Delivery (POD) copy.
  • Discrepancies must be reported to our logistics desk within 48 hours of delivery with supporting photographic evidence.
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